Frequently Asked Questions (FAQ)
1. What products does Dhive Brand offer?
Dhive Brand specializes in high-quality car accessories, including Ultra-Thick Car Air Camping Mattresses designed for comfort and durability.
2. How do I place an order?
You can purchase our products through our official website [dhivebrand.com] or our Amazon Store. Simply add items to your cart and follow the checkout process.
3. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
4. How long does shipping take?
Orders are processed within 1-2 business days, and shipping times vary based on your location. Standard delivery takes 3-7 business days within the U.S. and may take longer for international orders.
5. Do you offer international shipping?
Yes, we ship to select countries. Shipping rates and delivery times depend on the destination.
6. What should I do if I receive a defective or damaged product?
Please contact us within 7 days of delivery at service@dhivebrand.com with photos of the issue, and we will assist you with a replacement or refund.
7. Can I cancel or modify my order?
If your order has not yet shipped, we may be able to cancel or modify it. Please contact our support team as soon as possible.
8. How do I contact customer support?
You can reach us via email at service@dhivebrand.com or through the contact form on our website.
